Terms and Conditions(English)

Welcome and Thanks for your interest in mcraftbd.com.Before assessing the terms & conditions please note that terms & conditions might change anytime. Therefore, please check the terms & condition every time you place an order.

Order Policy:

  • Order is possible for available items only
  • Paid orders cannot be cancelled or refunded, for both Cash on Delivery (COD) & Online Payments.
  • Please contact our Customer Care for any kind of order related issues.

Customer Care contact number: 01880-160966 (Service available through Weekend except Friday & Government Holidays, Time: 10:30AM-6:00PM)

Pricing policy:

  • Price of a product might vary in M CRAFT bricks and mortar store & website due to periodic promotional offers
  • Technical error in pricing information might take place due to system malfunction. In such situation, M CRAFT has the authority to cancel the order. We apologize for any inconvenience that may occur.

Shipping Policy:

We are committed to delivering your order accurately, in good condition, and on time.

Please note our shipping policy as follows:

  • Inside Dhaka delivery: Deliver within 3 business days
  • Outside Dhaka delivery: Deliver within 5 business days

Please note that we are associated with a shipping company to deliver orders. Hence, the delivery process is not completely in our control. We apologize for occurrence of any damage & promise to compensate for it.

Color Inconsistency:

We have tried our best to portray the accurate color of the products on website. However, still customers might experience color inaccuracy due to monitor discrepancies.

Information Inconsistency Disclaimers:

The website might display inaccurate information regarding product price, availability, pictures, size & color at times due to technical malfunctions. MCRAFT reserves the authority to correct & update that information from time to time.